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The left side of the window is refreshed to show you all the product types that include the three letters “dis.” There are four categories shown. Click on “dishwashers” and then click on “FIND.”
Up pops a window “Results of Your Search.” You should see at least nine lines (as of 12/20/05); the seventh line is Kenmore. However, look at the date of the recall: February 15, 1993. Remember in Item #5 that I told you I knew there was a Kenmore recall of February 25, 2005? This is why I don’t use the “Product Type” category. In using the “Product Type” category, you will have to read all nine of those dishwasher lines to make sure you haven’t missed any Kenmore recalls. Kenmore currently is manufactured by Whirlpool corporation, so the very first recall line (as of 12/20/05), “Whirlpool Corporation Recall of Dishwashers (February 25, 2005)” is the one we wanted. Click on that line, and a new screen pops up, “NEWS from CPSC.” Scroll down and you’ll see that Whirlpool and Kenmore brands are involved. So you can see that if you just rely on headlines, your search could be faulty. It’s important that you know that brand names are not necessarily manufacturer names.
Now click on your browsers’ “back” button until you get back to the CPSC home page, “Recalls and Product Safety News,” and I’ll show you a better way.
Now click on “Find Recalls by:” “Company.”
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Up pops the “Find Recalled Products by Company” page. Under “Optional”, type the first three letters of Kenmore, “ken,” click on Simplify Search.
The screen is refreshed to show you all the companies that include the three letters “ken” in their names. Click on “Kenmore” and then click on “FIND”.
The screen is refreshed to show “Results of Your Search.” You should see at least 21 lines (as of 12/20/05) of products that Kenmore has recalled. Note that the headlines show “Kenmore” in only six of them yet you know that all 21 have the word “Kenmore” somewhere in the text of the recall notice. Therefore, just look for the ones that have “dishwasher” in the headline since you know that “Kenmore” and “dishwasher” gives you what you want.
There are only three dishwasher headlines: February 25, 2005; May 29, 1996; and February 15, 1993.
Now, to complete our task, let’s go back to the CPSC home page. Clicking your browser’s back button a few times should take you back, but if it doesn’t, type in www.cpsc.gov.
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